Works

BIVA Vietnam - Technical Leadership

Leading the technical team in developing SaaS products for call center management. Architecting scalable solutions for efficient call and agent management, designing high-performance APIs, and implementing comprehensive monitoring systems for optimized operations.

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Minh Phuc Transformation - OmiNLP & OmiBot

Led the development of OmiNLP, a high-availability chatbot management system, and OmiBot, a scalable call management platform handling 1000+ concurrent calls with real-time analytics and AI-based call handling.

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Step Up Education - EdTech Development

Contributing to backend development in educational technology projects, focusing on creating scalable and efficient solutions for modern education platforms.

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SmartCall JSC - SmartIVR & The Coach

Developed SmartIVR, a scalable call scheduling system integrated with major banks, and contributed to The Coach 2022, an AI-powered English learning application. Also worked on NLP-based callbot projects focusing on voice automation.

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